Privacy Policy

1. Introduction

Skearth Healthcare Private Limited (“5e”) recognizes that your privacy is important to you and that you have a right to keep your Personal Information confidential. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of Personal Information (as defined below) on the App or website www.5e.healthcare or www.5ehealthcare.com (“Website”), to the extent applicable (“Privacy Policy”).

  1. 1.1. Skearth Healthcare Private Limited (“5e”) recognizes that your privacy is important to you and that you have a right to keep your Personal Information confidential. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of Personal Information (as defined below) on the App or website www.5e.healthcare or www.5ehealthcare.com(“Website”), to the extent applicable (“Privacy Policy”).
  2. 1.2. This privacy policy explains how we protect the Personal Information provided through our mobile application (“App”) to the best of our ability and how we may use the Personal Information in connection with the Services offered through the App or the Website. The details in relation to the use of Personal Information and the terms and conditions for the use of the App is available here: https://www.5e.healthcare/legal/patient/tnc.html (“Terms of Use”). Please read this Privacy Policy and the Terms of Use in detail before registering on the App or the Website. All capitalized terms not defined under this Privacy Policy shall have the meaning ascribed to such term under the Terms of Use.
  3. 1.3. In the event the App or the Website is being used by a person on your behalf, the expression “Users” or “you” or “your” shall apply to such person as well. If you do not accept and agree to be bound by all of the terms of this Terms of Use, please do not use the App or the Website.

2. Your Consent

  1. 2.1. By sharing any Personal Information or registering for, accessing, using, and/or downloading any content on this App or the Website, you consent to the collection, storage, processing, disclosure and use of your Personal Information as outlined in this Privacy Policy and you confirm that such use of your Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to you.
  2. 2.2. You acknowledge that you are providing your Personal Information out of your free will. You hereby acknowledge and agree that the collection and receipt of your Personal Information by 5e is necessary to provide the Services to you.
  3. 2.3. In the event you do not provide your Personal Information as may be required for registration or thereafter, or fail to provide such permissions as set out in Clause 5 of this Privacy Policy, we shall not have any obligations to provide the Services agreed to be provided under the Terms of Use and we may restrict or prohibit your use of the App or the Website.

3. Personal Information

  1. 3.1. “Personal Information” for purposes of this Privacy Policy means information that identifies you, such as your name, address, phone number, email address or such other information, as listed in Clause 3.1 of the Terms of Use, that we may ask from you in relation to the Purpose. By providing your number and/ or e-mail address, you are authorizing 5e and its representatives to connect with you and to offer you our Services for the following purposes, (“Purpose”):
    1. 3.1.1. to operate your account on the App or the Website;
    2. 3.1.2. to provide the Services effectively;
    3. 3.1.3. to perform studies, research and analysis for improving our Services;
    4. 3.1.4. to ensure that the content and advertising displayed are customized to your requirements from the App or the Website;
    5. 3.1.5. to contact you via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, App-usage related announcements and other security announcements;
    6. 3.1.6. to transfer Personal Information if 5e is acquired by any other entity;
    7. 3.1.7. to provide all Personal Information relevant and required for the 5e Doctor App for the relevant Appointed Doctor to view your profile;
    8. 3.1.8. to respond to legal notices, court orders or any other legal process or to establish or exercise our legal rights to defend against legal claims;
    9. 3.1.9. investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you or as otherwise required by law; and
    10. 3.1.10. for any other purpose as 5e may deem fit in respect of the Services, subject to applicable law for the time being in force.
  2. 3.2. We may use your Personal Information to assemble aggregate information about the users of this App or the Website and assist with our system. This Privacy Policy enumerates the Personal Information obtained from you and how the same may be processed by us.

4. Collection, Use and Disclosure of Personal Information

  1. 4.1. We follow the accepted industry standards and in compliance with the applicable laws, to protect your Personal Information submitted to us, both during transmission and after we receive it. However, please note, neither the method of transmission over the internet, nor the method of electronic storage, is 100% (Hundred percent) secure. Therefore, we do not provide any guarantee nor are responsible for its absolute security.
  2. 4.2. We will collect your Personal Information by lawful and fair means and, where appropriate, with your knowledge and / or consent.
  3. 4.3. Before or at the time of collecting your Personal Information, we will identify the purposes for which your Personal Information is being collected.
  4. 4.4. We will collect, use and disclose your Personal Information solely for fulfilling the Purpose and for other actions ancillary to the Purposes, unless we obtain the consent of the individual concerned or as may be required by law for any other purpose.
  5. 4.5. The Personal Information should be relevant to the Purpose for which it is to be used, and, to the extent necessary for those Purpose, should be accurate, complete, and up-to-date.
  6. 4.6. We will use reasonable security safeguards to protect your Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  7. 4.7. 5e may use or disclose your Personal Information to:
    1. 4.7.1. administer and operate this App or the Website;
    2. 4.7.2. personalize and improve your experience on this App or the Website;
    3. 4.7.3. enable your access to and use of the App or the Website and any of its Services;
    4. 4.7.4. connect you with the Doctors by providing relevant Personal Information to the Appointed Doctor(s);
    5. 4.7.5. publish information about you on the App or the Website; or
    6. 4.7.6. send you relevant promotional or marketing communications.
  8. 4.8. We will only retain your Personal Information for as long as necessary for the fulfilment of the Purpose and for such time as you remain registered with 5e, except as the following Personal Information, in case of any claims or for any other reason as a protective measure:
    1. 4.8.1. Your contact details and recent photograph;
    2. 4.8.2. Your medical history and any reports uploaded to your profile;
    3. 4.8.3. Details of your usage of the App or the Website;
    4. 4.8.4. Any prescriptions shared by the Doctor or other treatment advise provided to you;
    5. 4.8.5. All video recordings of online consultations with Appointed Doctor(s); and
    6. 4.8.6. Any other information that 5e may deem necessary to retain after the termination of the agreement and arrangement between 5e and you.
  9. 4.9. 5e will store all the Personal Information you provide on its secure servers in India or secure servers of its third-party affiliates.
  10. 4.10. 5e will make best efforts to take all such reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse or modification of your Personal Information.
  11. 4.11. In the event the Company goes through any kind of business transition, including without limitation a merger, acquisition by another company, or sale of all or a portion of its assets, Personal Information collected on this App or the Website may be among the assets transferred and you give your express consent for access to your App or the Website Information by such other entity or company.
  12. 4.12. You acknowledge that 5e may be obligated by law to disclose or transfer your Personal Information to courts and governmental agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of your Personal Information in such instances, and 5e shall have no obligation to inform you of such disclosure.
  13. 4.13. Notwithstanding anything elsewhere set out in the Privacy Policy, it is clarified that any use or disclosure of Personal Information submitted on the App or the Website shall not be in any manner contrary to applicable laws, as may be amended from time to time.

5. Permissions

Upon downloading the App or the Website, you may be asked to provide the following permissions, and any failure to provide these permissions may lead to a limit on your access of the App and the Services provided herein:

  1. 5.1. To read, write, delete or modify data in relation to the App or the Website on the device through which the App or the Website is accessed;
  2. 5.2. To determine your location from external sources such as mobile towers, GPS and connect wi-fi networks based on usage;
  3. 5.3. To view or access information relating to the networks including permission to send and receive information through such networks;
  4. 5.4. To access the device’s audio, camera, photo gallery and video gallery;
  5. 5.5. To use the device’s internet in the background while the App is not in use, as 5e may require, including to send push notifications;
  6. 5.6. To view or access the information of the device used to access and operate the App or the Website including but not limited to the model number, IMEI number and operating system information;
  7. 5.7. To access other information in relation to the device on which the App or the Website is used or accessed to send push notifications.

6. Cookies

  1. 6.1. You may also set your browser to block all cookies (including but not limited to session ID cookies, persistent cookies, cookies associated with our Services), or to indicate when a cookie is being set by 5e.
  2. 6.2. In the event your cookies are enabled, we may place cookies on your machine that store small amounts of data on your device about your use of the App or the Website. Cookies can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past usages.
  3. 6.3. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the App or the Website and to gather demographic information about our user base as a whole. Third-party vendors may use cookies to serve ads based on your use of this App or the Website. You may use the App or the Website of the third party and choose to opt-out of the use of cookies for interest-based advertising if the third party offers such an option.
  4. 6.4. We use cookies on this App or the Website in order to personalize our Services for you. You can control the use of cookies at the individual browser level. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you log on to the App or the Website.

7. Links to other websites

This App or the Website may contain links to other websites that may collect personally identifiable information about you. If you submit your Personal Information or any other information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the terms and conditions and the privacy policy of any website you visit. 5e is not responsible for the privacy practices or the content of those linked websites.

8. Changes to Privacy Policy

5e reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason at its absolute and sole discretion. You can access the latest version of this Privacy Policy at any given time on this App or the Website and it shall be your responsibility to stay updated on any changes to this Privacy Policy. Once posted, those changes are effective immediately, unless stated otherwise. Your visit on the App or the Website is deemed to be your acceptance for the terms and conditions and practices described in Privacy Policy and in case you disapprove the terms and conditions then you should immediately cease to use the App or the Website.

9. The terms of this Privacy Policy shall be read with and as an integral part of the Terms of Use.

10. Grievance Redressal

In case of any grievance / any changes you may need to make to your Personal Information you may contact 5e on the coordinates provided below:

  1. Skearth Healthcare Private Limited
  2. No. 677, 27th Main Road, 13th Cross,
  3. HSR Layout, Sector 1, Bangalore-560102
  4. Contact Number: +91 - 81055 98055
  5. E-mail address: info@5e.healthcare
  6. Attention: Mr. Sudarsan Parida